SHIPPING & RETURNS

Delivery

• No International orders at this time.
• Dispatch time may vary according to availability and any guarantees or representations made as to delivery times are limited. Subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
• If your delivery address is in the middle of nowhere, delivery times may be extended, depending on where exactly you live.
• Deliveries cannot be made to PO Box addresses. Stache Bike & Adventure strongly advises against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that Stache Bike & Adventure cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.
• Shipping zones and prices  - Coming soon

Cancellations

• Orders may be cancelled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been dispatched then please see our returns policy.
• More info about cancellations coming soon.

RETURNS 

• Stache Bike & Adventure  offer a very helpful and hassle-free returns policy, after all, we are here to help you! Read bellow to see full details of our returns policy.
• You are entitled to returns as per US Consumer Law.
• You have the right to cancel your order and return your item within the quoted time frame. Please notify us through email or phone of your intention to return your item(s) by following the steps provided. For full return guidelines read information bellow.

UNWANTED ITEM/NOT FAULTY

If you have changed your mind on your purchase, you have 7 days to return it!

Please make sure you respect the following criteria:

• Products must be in the unused condition that you received them and in the original box (unmarked) and packaging

If your return order adheres to the above criteria, please follow these steps:

-Contact us using email address [email protected] and request "Product Return Form".

-Fill the form with necessary information and the item(s) you wish to return.

-Return the form back to us by email and wait for confirmation email from us.

-Please print your returns slip and include confirmation that you will get by e-mail from us INSIDE the box or bag.

-Please put the product and the manufacturer’s packaging inside a box or bag.

-On the OUTSIDE of the box please write:

• “Stache Bike & Adventure ” - Returned Items/Not Faulty
• 414 North Farwell Street, Eau Claire, WI 54703
• Your name
• Your original order number (which can be found in “My Orders” section of your account)

-Take the parcel to your local post office. We encourage you to use a tracked service when sending any parcels to our return address in US. To avoid any delays as Stache Bike & Adventure cannot be responsible for any undelivered parcels. Please note us that you are returning your item/s to our returns address by providing us with tracking number and company so w can follow up on status. Cost must be covered by you, the customer.

When your refund is processed, the funds will be returned to the original payment method. When you receive the automatic email that confirms the refund, which means that your return has been received and processed.

Bikes and large bulky items cannot be returned via your local address due to bulky size.  Please contact our Customer Service agents through the Contact us form if you would like us to arrange a collection for you. Please be aware there is a fee for all collections.

*Please note for unwanted / not faulty items you will need to pay the postage to get the item to the returns address.

FAULTY ITEM

If an item is faulty then it will need to be returned to us for a full inspection to ensure it is covered by the warranty. To return a faulty item please follow the procedure below:

-All used items must be cleaned before returning to us, we cannot deal with any dirty items and they will be returned to you.

-Contact us using email address [email protected] and request "Warranty Claim Form".

-Fill the form with necessary information and the item(s) you wish to return.

-Return the form back to us by email and wait for confirmation email from us.

-Please print your returns slip and include confirmation that you will get by e-mail from us INSIDE the box or bag.

-Please put the product and the manufacturer’s packaging inside a box or bag.

-On the OUTSIDE of the box please write:

• “Stache Bike & Adventure” - Warranty Items/Faulty
• 414 North Farwell Street, Eau Claire, WI 54703
• Your name
• Your original order number (which can be found in “My Orders” section of your account)

-Take the parcel to your local post office. We encourage you to use a tracked service when sending any parcels to our return address in US. To avoid any delays as Stache Bike & Adventure cannot be responsible for any undelivered parcels. Please note us that you are returning your item/s to our returns address by providing us with tracking number and company so w can follow up on status. Cost must be covered by you, the customer.

When your refund is processed, the funds will be returned to the original payment method. When you receive the automatic email that confirms the refund, which means that your return has been received and processed.

Bikes and large bulky items cannot be returned via your local address due to bulky size.  Please contact our Customer Service agents through the Contact us form if you would like us to arrange a collection for you. Please be aware there is a fee for all collections.

We will refund you the value of the goods plus what you pay for delivering it back to our warehouse in the US. Please keep the receipt of what you paid for postage. We will contact you when we are processing the return if the cost you paid is not stated in the box. We will only refund up to 20% for postage costs. If your postage cost is higher, please contact us